Return & Refund Policy
At Doorstep Marts, your satisfaction is our top priority. If you're not completely happy with your purchase, we've made our return and refund process straightforward and hassle-free.
✅ Return Eligibility
You can request a return within 7 days of delivery if:
-
The item is unused, in its original packaging, and in the same condition as received
-
The request is made within 7 days of receiving your order
-
You provide proof of purchase (e.g., order number or receipt)
❌ Non-Returnable Items
We are unable to accept returns for:
-
Items that are used, damaged, or altered
-
Requests made after 7 days of delivery
-
Final sale, clearance, or promotional items
-
Gift cards or giveaway items
🔁 How to Return an Item
-
Email us at 📧 doorstepmartsofficial@gmail.com
Include your order number and the reason for return -
Our team will review your request and send you return instructions
-
Ship the item back
-
Return shipping is the customer’s responsibility, unless the item was incorrect or damaged
-
-
Once we receive and inspect the return, your refund will be processed within 5–7 business days
💸 Refund Details
-
Refunds are issued to your original payment method
-
Your bank or payment provider may take additional time to reflect the refund
-
You'll receive an email confirmation once your refund is processed
📦 Damaged or Incorrect Orders
If your order arrives damaged, defective, or incorrect, contact us immediately at:
📧 doorstepmartsofficial@gmail.com
Please include:
-
Your order number
-
Clear photos of the item received
We’ll arrange a free replacement or a full refund, depending on the situation.
🛑 Late or Missing Refunds
If you haven’t received your refund:
-
First, check with your bank or payment provider
-
Still no update? Contact us directly and we’ll assist you
📧 doorstepmartsofficial@gmail.com
💬 Need Help?
We're here to support you every step of the way.
📧 Email: doorstepmartsofficial@gmail.com
📍 Serving customers across the United Arab Emirates and Saudi Arabia