Shipping policy
At Doorstep Marts, we're committed to delivering your orders quickly, safely, and reliably across the Gulf region. Please review our shipping policy for key details about delivery times, rates, and order tracking.
📦 Where We Ship
We currently deliver to:
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🇦🇪 United Arab Emirates (UAE)
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🇸🇦 Kingdom of Saudi Arabia (KSA)
🚚 Order Processing Time
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All orders are processed within 1–2 business days
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Orders placed on weekends or public holidays will be processed on the next business day
📍 Estimated Delivery Times
| Location | Estimated Delivery Time |
|---|---|
| 🇦🇪 UAE | 1–3 business days |
| 🇸🇦 KSA | 3–5 business days |
Note: Delivery times may vary depending on your city and courier service availability.
💳 Shipping Rates
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UAE: AED 15
→ Free shipping on orders over AED 150 -
KSA: SAR 20
→ Free shipping on orders over SAR 200
Shipping fees are automatically calculated at checkout based on your delivery location.
🧾 Order Tracking
Once your order is shipped, you will receive a confirmation email with a tracking number, so you can monitor your delivery in real time.
🛑 Shipping Delays & Exceptions
While we strive for timely delivery, delays may occur due to:
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Customs processing
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Severe weather or public holidays
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Courier service disruptions
We appreciate your understanding and patience during such circumstances.
📨 Incorrect Address Policy
Please ensure your shipping address is accurate and complete before placing your order.
Doorstep Marts is not responsible for delays or order losses due to incorrect or incomplete addresses.
💬 Need Help?
If you have questions about your order or delivery status, we’re here to assist you.
📧 Email: doorstepmartsofficial@gmail.com
📍 Serving customers across the United Arab Emirates and Saudi Arabia